Service Desk Administrator - Leading Technology Company
Daily rate contract immediate start
Morgan McKinley is proud to be partnering with a leading technology company seeking a Service Desk Administrator to join their dynamic Systems team. This role offers an exciting opportunity to work in a fast-paced IT environment, providing essential support to ensure the smooth operation of critical systems. Reporting to the Service Delivery Manager, you will play a key role in managing IT service requests, monitoring ticketing systems, and ensuring SLAs are met.
Roles and Responsibilities
- Provide first-line IT support as part of the Service Desk team.
- Monitor the helpdesk ticketing system, prioritising and categorising tickets effectively.
- Resolve issues where possible or escalate complex queries appropriately.
- Carry out daily system maintenance tasks and health checks.
- Support the administration and maintenance of core IT systems (CBO & OBO).
- Monitor system alerts and escalate issues as needed.
- Assist with updating and maintaining IT documentation, including SOPs and network diagrams.
- Escalate tickets approaching SLA thresholds and coordinate with third-party suppliers.
- Collaborate with the Service Delivery Manager to manage high-priority incidents.
- Participate in an on-call rota and provide occasional out-of-hours support when required.
Job Requirements
- 2+ years of experience in a help desk or IT operations role.
- Strong analytical and troubleshooting skills with attention to detail.
- Experience working with IT service management tools (SolarWinds, ServiceNow preferred).
- Proficiency in Windows operating systems, Microsoft Office 365 Admin Center, Power BI, and Azure.
- Good knowledge of networking and personal computer hardware.
- Understanding of ITIL framework and IT service management best practices.
- Strong communication skills with the ability to engage with stakeholders at all levels.
- Experience in ISO 27001 and ISO 20000 compliance is a plus.
- Prior experience in the transportation or electronic tolling industry is advantageous.
This is an excellent opportunity for an IT professional looking to grow within a forward-thinking company that values collaboration and technical excellence.
To apply for this exciting opportunity, please click "Apply Now" or email Finlay at for more information.
