Job Title: QC Training Program Manager
Summary & Reporting Line:
The QC Training Program Manager will play a key role in developing and overseeing training services within the organization. Reporting to the Director of Outsourcing Solutions, this position will manage the creation, delivery, and continuous improvement of training programs for both internal staff and external clients. The role focuses on enhancing technical, compliance, and quality assurance knowledge, ensuring high standards across training activities, and aligning these efforts with business goals.
Responsibilities:
- Design, implement, and manage training programs based on laboratory techniques, quality assurance, compliance, and safety protocols. Tailor training solutions to meet client needs and ensure high levels of client satisfaction.
- Oversee training for Analysts ensuring efficient delivery, regular content reviews, and continuous improvement. Identify opportunities to use technology for more effective training.
- Work closely with clients to identify their training needs and develop customized programs, delivered both on-site and at client locations. Maintain strong client relationships and gather feedback to enhance training offerings.
- Ensure all training adheres to relevant industry regulations (e.g., ISO, INAB) and maintains high standards in lab practices and safety. Regularly audit training materials and practices to ensure compliance and improvement.
- Manage, mentor, and evaluate a team of trainers, encouraging continuous development and fostering a culture of improvement. Conduct 'Train the Trainer' sessions to ensure consistent high-quality delivery.
- Maintain training records, track certifications, and generate reports on training activities and client feedback. Manage the training budget to optimize resources effectively.
Requirements:
- Minimum of 5 years in a training role, preferably within the life sciences or laboratory services industry. Strong understanding of laboratory procedures and industry regulations, with familiarity in ISO, OSHA, and FDA standards.
- Excellent communication skills with the ability to convey complex technical concepts. Strong leadership abilities with experience in team management and talent development. Proficiency in Learning Management Systems, MS Office, and e-learning platforms is a plus.
- Organized, proactive, and capable of handling multiple tasks. Adaptable and flexible, with the ability to engage with clients and internal teams to drive continuous learning and improvement.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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