Description
About this Role:
The purpose of the ASU LTMA is to manage the relationship with a portfolio of customer accounts, to analyse accounts and offer appropriate sustainable measures for the borrower where suitable and in line with business objectives where an alternative arrangement cannot be offered, ensure the account is reviewed for the appropriate resolution options. If no resolution options are suitable ensure the account is referred as appropriate. Ensuring that this is achieved in context of controlled policies, procedures and legislative requirements while providing exceptional customer service and minimising risk.
Location: Shannon
Permanent/Full time
Key Responsibilities
- Assess customers circumstances through review of standard documentation
- Contact borrower to review output of documentation
- Ensure appropriate solutions are offered where possible in line with business strategy
- Deliver clear, concise and accurate communication to customers via phone or email or face to face
- Ensure all required service levels are maintained and delivered in line with policy
- Conduct all tasks in a manner compliant with all policies, procedures and legislative requirements
- Conduct all tasks in accordance with the values of the organisation in all dealings with both internal and external stakeholders
- Ensure all accounts are reviewed and managed in line with company procedures
- Ensure all accounts are escalated as appropriate without unnecessary delay
- When dealing with customers, ensure to act honestly, fairly and professionally and in the best interests of the customer
Skills & Experience:
- Leaving Certificate or equivalent (Essential)
- Accredited Product Adviser (Housing loans) (Essential)
- Qualified Financial Adviser (Desirable)
- Experience or Knowledge of Personal Insolvency or Bankruptcy Regulations
- Knowledge of relevant mortgage lending legislation and industry requirements which may impact across the industry
- Clear and full understanding of the regulatory and legal environment appropriate to the role including Consumer Protection Code and the Code of Conduct on Mortgage Arrears.
- Strong customer service skills, evidenced application of Treating the Customer Fairly
- Proven experience in debt restructuring and demonstrated understanding of financial products
- Experience in a Collections environment
Competencies
- Collections
- Legal & Compliance
- IT Knowledge
- Accuracy & Quality
- Influencing or Persuasion and Negotiation skills
- Team Working
- Communication skills - Interpersonal and Written
- Judgment and decision-making
- Problem Solving
- Customer Service
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
