Collections Manager |Permanent| Dublin |Hybrid
Our client a leading provider of innovative finance solutions in Ireland, supporting our network of dealer partners and a growing customer base. With a wide range of finance, leasing, and servicing options, our client is committed to enhancing customer access to affordable and flexible vehicle financing.
Our client is seeking an experienced and dynamic Collections Manager to lead a team of Collections agents. The role involves defining the Collections strategy, maximizing Collections activities across various product streams, and ensuring both revenue protection and high customer satisfaction. This role requires strong management skills, strategic thinking, and a deep understanding of collection and pre-legal debt processes within the financial services sector. Experience in regulatory compliance related to Collections is essential.
Key Responsibilities
- Develop and implement effective collection strategies to minimize overdue accounts and bad debt while ensuring compliance with all regulatory requirements.
- Manage and mentor a team of internal collection agents to achieve collection targets and maintain high performance standards.
- Monitor and analyze collection performance activities to identify trends and opportunities for improving revenue protection and recovery rates.
- Maintain positive relationships with customers, addressing concerns professionally and empathetically to achieve optimal outcomes.
- Set performance targets for the Collections team, regularly reviewing progress to achieve individual and team goals.
- Develop engagement strategies that support customers in managing debt effectively, especially for vulnerable customers.
- Prepare regular reporting dashboards on collection activities, performance metrics, and revenue recovery, presenting findings to senior management and recommending actionable insights or highlighting risks.
- Oversee the pre-legal process and manage relationships with legal vendors.
- Ensure all collection activities comply with relevant laws, Central Bank regulations, internal audit standards, and company policies.
- Manage the Accounts Receivable process across all products.
- Continuously evaluate and improve collection processes, systems, and policies to enhance productivity and effectiveness.
- Lead Collections activities in relation to strategic, regulatory, and change management projects as required.
- Collaborate with key stakeholders to align collection efforts with overall business objectives.
Key Requirements
- 5+ years of Collections management experience within a Central Bank-regulated financial services environment; this is a CF3 role under the Central Bank Fitness and Probity regime.
- Minimum Competency Code requirements - Qualified QFA in Loans (required).
- Degree in Business or Finance-related discipline (required).
- Excellent verbal and written communication skills, with an ability to articulate and document decision rationale, handle difficult conversations, and solve problems.
- Strong experience in debt management and pre-legal collection.
- Demonstrated experience in managing legal vendors.
- Extensive regulatory knowledge in Collections and Recoveries processes.
- Proven ability to achieve best outcomes for customers, including those in challenging financial situations or vulnerable positions.
- Strong leadership skills to drive individual and team performance.
- Analytical skills with an ability to use and interpret data to inform strategy and solutions.
- Experience in process and change management.
- Ability to build and maintain strong stakeholder relationships.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
