Excellent new opportunity to join a well-established Galway based company, a leader in its industry as an Account Servicing Officer on an initial 9-12month contract. If you are someone who has excellent communication skills and customer service skills, this is the role for you. The ideal candidate will have a background in hire purchase and leasing agreements. This is a great opportunity to enhance your skills while contributing to the continued success of the team.
Roles and Responsibilities
- Act as the primary contact for customers, offering expert guidance, assistance, and solutions for inquiries related to hire purchase and leasing agreements.
- Provide timely, courteous, and accurate responses across various communication channels, including phone, email, and chat.
- Clearly explain terms, conditions, and details of hire purchase and leasing agreements.
- Collaborate with internal teams to resolve customer issues promptly, working closely with Regional Finance Managers to support daily client needs.
- Maintain detailed, accurate customer records, including interactions, inquiries, and solutions.
- Process payments, settlement quotes, redemptions, and updates to accounts based on customer requests.
- Educate clients on payment options, schedules, and potential non-payment implications.
- Stay informed of industry regulations, best practices, and trends related to hire purchase and leasing.
- Contribute to ongoing improvements in customer service processes and strategies.
Job Requirements
- APA qualification is essential.
- Proven experience in the financial or credit management sector, with a focus on hire purchase and leasing.
- Strong knowledge of hire purchase and leasing agreements, including legal considerations.
- Exceptional communication skills, both written and verbal, with a customer-centric approach.
- Proficient in customer service software, CRM systems, Microsoft Office, and relevant tools.
- Detail-oriented with strong organizational and multitasking skills.
- Effective collaborator with the ability to adapt to changing project requirements.
- Familiar with regulatory compliance and customer data protection practices, is desirable.
- Proactive problem-solving abilities and a customer-focused mindset.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
