IT Major Incident Communications Manager

Job Responsibilities:

• Maintain clear communication with senior stakeholders during incidents, updating on progress and managing misunderstandings.
• Provide timely written updates aligned with IT Major Incident Management procedures.
• Lead verbal updates and conduct individual discussions as needed for specific stakeholders.
• Document significant changes and key decisions in the IT Incident Management Technical Channel.
• Brief new colleagues in the Technical Channel on incident history and current status.
• Collaborate with BIM and IMT to keep them informed and improve IT Incident Management procedures and controls.

About You:

• Degree in Computer Science, Information Security, or related field, or equivalent experience.
• Over 10 years of experience in IT Service Management, Operations, Infrastructure, or Production Support.
• Strong interpersonal, collaboration, and communication skills.
• Proven experience in creating management reports in a technology setting.
• Understanding of the Windows, Linux, TCP/IP and SQL Server.
• ITIL Foundation certification, or equivalent knowledge.
• The ability to speak Cantonese, Mandarin and English is a must
• You must have the right to work in Hong Kong

If you have any questions about the role, please reach out to Jamie - jbourk @morganmckinley.com