IT Major Incident Recovery Manger

Job Responsibilities:

• Assemble a Major Incident response team with the necessary expertise and establish a collaborative channel for effective communication.
• Define priorities for multiple investigation streams and monitor progress to ensure a swift focus on tasks.
• Facilitate discussions within the recovery team, promoting engagement and maintaining discipline.
• Address and escalate any unproductive behavior during meetings to ensure a constructive environment.
• Communicate changes in IT service status to the recovery team promptly.
• Collaborate with leadership to enhance IT Incident Management procedures and controls through follow-up reviews and the Problem Management process.

About You:

• Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent vocational training or work experience.
• Over 10 years of experience in IT Service Management, IT Operations, IT Infrastructure, or Production Support.
• Experience in leading teams of IT professionals in Service Management or Production Support settings.
• In-depth operational knowledge of Windows, Linux, TCP/IP, and SQL Server.
• ITIL Expert certification or equivalent expertise.
• Trained in the Kepner-Tregoe problem-solving methodology.

If you have any questions about the role, feel free to reach out to Jamie - jbourk @morganmckinley.com