Internationalleading bank ・ Support Desktop and Applications ・ Project Management
Roles/Responsibilities
- Across shifts (not before 07:30 or later than 18:30), support Japan local IT for the users in the Tokyo branch.
- Support applications across the different products they offer including Structured Products, Fixed Income, Banking, and others.
- Manage tech related projects for the Tokyo business (could be on infra or application side).
- Respond to user tickets and requests for desktop support in Tokyo office. Also, configure hardware, set up new PCs and peripherals, etc.
- Support projects for system enhancements, upgrades, etc. This sometimes happens over the weekend.
- Ensure ITIL framework and IT Standard compliance for the team.
Required skills
- At least seven years of experience managing and supporting Windows desktops
- Support Experience: Windows desktop, server hardware, Microsoft applications, and network are required
- University degree in computer science, engineering, or equivalent
- At least five years of experience working in the securities, banking, or investment banking sector
- Over 3 years of experience managing and supporting tech infrastructure, such as Wintel / Unix servers, Network, Voice, DBA, Middleware, etc.
- Sales/Trading system application support
- Basic knowledge of ITIL Framework
- Proficiency in in-person and telephone user communication
- Fluency in Japanese (written + spoken) and business level English or higher.
*Please note that the company is not able to sponsor visa applications at this time, and only those eligible to work in Japan can be considered.
Preferred skills
- Certification in relevant areas such as CCNA (networking) or ITIL Foundation (IT Services)
- MCP Microsoft Accreditation
- Strong foundational understanding of platforms, front-end and back-end client services, structured cabling, and computer room design
- Experience in project management and a basic understanding of the Project life cycle
- Experience with or interest in dealing with JFSA requests
Personal Attributes
- Positive thinkers with proactive "can do" mentality
- Capacity to collaborate with others and be a team player
- Retains a deep curiosity for emerging platforms and trends in technology
About our client
Our client is a global bank operating across corporate and investment banking, as well as international trading. With a focus on Fixed Income, their business has been doing well in Japan since the 70s. They have a mid-sized office in central Tokyo, servicing the Japanese market while keeping in touch with colleagues across the region and the globe.
Global Finance firm, stable business in Japan
Fortune 500 company
Hybrid working style
Experienced team
Speak English and Japanese on a daily basis
Permanent role
Excellent bonus structure
