A global travel tech / fintech company is seeking an experienced Operations Manager to oversee and optimize service operations across multiple locations.
Roles/Responsibilities
- Establish and maintain high-quality service standards to enhance customer satisfaction.
- Lead and train a team of managers and staff to ensure operational efficiency.
- Develop and implement strategies for team recruitment, training, and retention.
- Manage day-to-day operations, including planning and launching new service locations.
- Collaborate with internal teams to identify challenges and drive process improvements.
Required skills
- 3+ years of experience in the retail, hospitality, or service industry, with at least 2 years in a managerial (area manager) role.
- Strong leadership and organizational skills, with a focus on team development and training.
- Proven ability to work with diverse teams and manage multi-location operations.
- Experience in serving international customers and improving operational processes.
- Proficiency in Japanese (fluent) and English (business-level).
About our client
A fast-growing, VC-backed global startup operating at the intersection of travel tech and fintech payment, driving innovation in digital solutions to enhance customer experiences across consumer and merchant platforms.
