CRM EXECUTIVE - LEADING LAW FIRM
Morgan McKinley a currently recruiting for an experienced CRM Executive to join a prestigious law firm in a pivotal support role, assisting the CRM Manager in maintaining and optimising their CRM system. This is an exciting opportunity for a professional with 2-3 years of CRM experience, particularly with the InterAction system, to further develop their career in a dynamic and supportive environment.
Key Responsibilities:
- Support the CRM Manager with the day-to-day management of the firm's CRM system (InterAction), ensuring data accuracy and consistency.
- Perform regular updates and maintenance of client data to keep information current and high-quality.
- Generate reports and deliver insights to support business development, client engagement, and marketing efforts.
- Collaborate with teams across the firm, providing training and guidance on CRM best practices and system usage.
- Help drive client retention strategies by analysing CRM data trends and identifying areas for improvement.
- Support marketing and business development campaigns by providing data-driven insights.
- Assist in the integration of new CRM features and tools to continually improve efficiency and user experience.
The Ideal Candidate:
- 2-3 years of hands-on CRM experience, ideally in a law firm or professional services environment.
- Strong expertise with InterAction CRM (essential).
- Proficient in data management, reporting, and providing actionable insights.
- Excellent communication skills, with the ability to work collaboratively with internal stakeholders.
- A proactive, solution-oriented mindset with excellent organisational skills.
- A keen eye for detail and an ability to work under tight deadlines while managing multiple tasks.
- Experience in client relationship management, marketing, or business development within a law firm or professional services setting.
Location: London, Hybrid Working
Type: Full-Time, Permanent
Salary: up to £40,000 p/annum + bonus + benefits
If you are an experienced CRM professional with expertise in InterAction and are ready to take the next step in your career, please do apply as soon as possible to avoid missing out on this fantastic opportunity.
