EMEA Commercial Operations Analyst

Duration - 6 months

Description

• Manage program operational elements such as offer management, issue escalations, partner engagement, and financial controls.
• Support the teamʼs execution of critical backend processes to enable programs.
• Support the processing of quarterly / monthly invoices with internal teams and external vendors, and monitor invoice statuses to ensure prompt payments are made.
• Support monthly transaction reconciliation with external partners and related invoicing
• Work cross-functionally to deliver terms & conditions copy and pricing statements
• Build and maintain strong cross functional relationships which are critical for day-to-day operational efficacy

Key Qualifications

• Proven track record managing the operations of consumer-facing programs while delivering strong business results and a great customer experience.
• Self-starter, who will continually identify opportunities to enhance operational processes and procedures to drive efficiency and programme resilience.
• Comfortable with large data sets and a demonstrated ability to analyse and identify trends, craft problem statements, and support the development of innovative solutions.
• Expert knowledge of Excel.
• 5-10 years experience in e-commerce operations support.
• At least 1-2 years external partner management experience and expertise.
• Copywriting experience, especially of terms and conditions, user agreements etc. with an eye for detail and ability to handle large volumes of qualitative data
• Financial controller / reconciliation experience beneficial
• Project management experience beneficial
• Proven ability to prioritise, plan, and execute strategies, programs and projects successfully
• Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnership

Skills

• Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders.
• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.
• Collaboration - Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Optimises Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages Ambiguity - Operates effectively, even when things are not certain or the way forward is not clear.