Our client is recruiting for a temporary Customer Experience Executive to join their team. This role, based in Dublin 8, offers a hybrid working structure and requires a minimum of 2 days on-site per week.
The Chief Executive Office works across all divisions in the organisation connecting, co-ordinating and integrating strategic business objectives and cross divisional initiatives; most notable being the organisation's integrated strategy for sustainability and climate action. Part of the Executive Team, the Chief Executive Office provides direct support and assistance to the Chief Executive in all areas including communications, stakeholder and relationship management, collaboration, influence and engagement. The Executive Office Administrator will support the EO Team.
Customer and Stakeholder Management:
- Managing queries and complaints from the public
- Managing general queries from government bodies, like Parliament/Dail Qs (daily)
- Managing Freedom of Information from the Public and Media Journalists (daily)
- Assisting Garda Traffic Division in relation to CO98 tags
- When dealing with these queries you will be required to liaise with the organisation's service providers, other Toll Operators as well as the relevant project managers in the business.
Administrative Tasks:
- Support Operations management team, provide insights on the contact centre and included on all projects related to customer excellence.
- Review documents for templates/wording for website, letters, emails and any official automated documents that are customer facing.
- Website management, liaise with contractor over digital (ARUP) in relation to any changes/updates etc.
- Support new hires with onboarding.
- Provide correspondence report which forms part of the board report on a monthly basis.
- Support financial support/customer service.
The successful candidate will have:
* A minimum of two years' relevant and satisfactory experience of working in a busy office environment.
* Excellent verbal and written communication skills
* Intermediate to advanced level MS Office experience - particularly Word, Excel, PowerPoint and Outlook. Working experience of MS Teams and/or similar shared platforms is required plus a proven aptitude to pick up other software quickly
* Highly organised, with strong attention to detail
* Experience of working with diverse teams
* Experience of undertaking and effectively managing a significant workload
* Ability to work on own initiative, with strong multitasking capabilities
* Ability to work to tight deadlines and prioritise tasks effectively
* Demonstrate a good understanding of, or the ability to quickly learn, the public sector working environment
* Fluency in the English language, both written and oral
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
