We are currently hiring on behalf of our client for a Franchise Operations Manager to join them during an exciting period of growth.
In this role, you will lead the Operations teams to success and be responsible for ensuring all teams are working to achieve maximum output. This is an ideal opportunity for a candidate with experience in Franchise Operations who is seeking a varied role. The position will be both field and office based, with one day per week spent onsite at the office in West Dublin.
Key Responsibilities:
- Provide leadership, foster collaboration, and drive the professional development of the Operations team, all while maintaining focus on companies mission and KPIs
- Building strong and trusted relationships with both Operations Managers and Franchise partners
- Be the first point of contact for the Ops team, and collaborate with internal teams to execute plans
- Championing franchise partner needs and driving improvements through effective feedback collection and implementation
- Managing sales pipeline within the company
- Working with procurement team providing advice and feedback on inventory management for customers
- Providing onboarding support to new members of the franchise group
- Providing business advice to franchise members, ensuring they are maximising turnover and encouraging operational efficiency
- Liaising with internal teams to ensure annual financial targets are achieved
- Developing strong and detailed action plans for franchise partners
- Measuring performance against individual benchmarks
- Delivering exceptional retail standards across the region and ensuring planogram compliance
What is required of me?
- Bachelor's degree or equivalent in related field
- Minimum 8 years experience in a senior leadership role
- Previous experience in Franchise operations and working on the field
- Strong communication and leadership skills
- Superior knowledge of operational functions and principles including finance, customer service and management
- Proven ability to manage and plan for operational processes
- Experience implementing procedures to boost speed and efficiency while supporting rapidly shifting business demands
- Strong negotiation skills
- Full clean driving license
- Full working authorisation in Ireland
If you are interested in hearing more, then don't hesitate to apply and we can schedule a confidential call.
