12 month contract | Hybrid | Multinational tech company
Our client is seeking an experienced Program Manager to join their team and drive outcomes for programs by developing end-to-end program plans, and keep the program on-track to acheive program goals.
Job Description
Drive the development and curation of project, program, and portfolio management methodologies from best practices, processes, and tools.
Contribute to project scoping and manage program priorities and allocation of resources within the program.
Generate ideas required to solve a problem and take full ownership of the program outcome delivery.
Review options and associated cost/benefits and balance immediate needs versus the organization's long-term objectives in decision-making.
Help solve problems considering multiple approaches to reach an optimal outcome.
Manage programs of an ambiguous nature involving cross-functional stakeholders by defining and streamlining new processes and organizing tasks into clear goals and objectives.
Build new processes, procedures, methods, tests, and/or components with foresight to anticipate and address issues.
Develop trusted advisor relationships with key stakeholders offering support and direction to team members.
Influence own team and cross-functional teams to work toward a common goal for the program.
Align resources and direction with other teams in the PA/organization.
Guide the integration of multiple interrelated program timelines, goals, and objectives concurrently while monitoring program progress.
Exchange information and best practices with team and members of interrelated teams, helping to maximize efficiency and reduce rework.
Create and inform team members of new process improvements across interrelated programs.
Act as subject matter specialist in program management.
Utilize comprehensive knowledge of program management best practices and an understanding of related areas of the organization, including understanding of process impacts and upstream/downstream processes and functions.
Develop technical/business depth in appropriate domain/PA. Seen as a credible authority in the space within/outside the organization.
Responsibilities under the direction of direct Manager:
Deliver effective, strategic communications directed toward a variety of stakeholder groups/audiences in order to share and solicit information depending on the need.
Drive post-program implementation, cross-functional feedback collection, ensure documentation is up to date, and facilitate discussions to follow up with stakeholders; propose and/or implement changes for continuous improvement.
Drive cross-functional strategic partnership between project teams and stakeholders.
Develop and lead strategic programs; act as an authority in the domain to facilitate the leadership team on making decisions to define problems with vague solutions to move product/program excellence forward.
Drive the establishment of key program metrics based on technical or program needs; manage cross-functional teams and drive action to ensure program success; develop, delegate, and lead corrective actions to address organizational challenges.
Drive identification, collection, and tracking of key metrics for program or project impact, including program/project participation and success, leveraging metrics to drive results.
Collaborate with team members and/or key stakeholders to understand or identify work problems and program goals, obtain prioritized deliverables, and discuss cross-function program impact.
Drive and review program goals and prioritization as the leader/stakeholder, translate other stakeholders needs into program goals and prioritized deliverables, own the definition of program roadmap and work streams, and drive decisions on prioritizing goals and deliverables.
Identify cross-functional product and service experts, developing positive working relationships and leveraging their expertise on the supported product/service to support or drive efforts on product/service improvement; identify dependencies and make decisions to solve or avoid issues and mitigate risks; contribute to product/program excellence.
Drive the development of project/program roadmaps and use them to manage stakeholder expectations, as well as for communicating plans and coordinating resources.
Drive establishment and tracking process in collaboration with cross-functional stakeholders, hold stakeholders/own teams accountable for following the established processes, identify sponsors and stakeholders and secures resources, ensure work alignment with compliance/privacy policies, identify opportunities for and implement process improvements (e.g., automating the process), support or promote the adoption of processes.
Drive development of interpretable insights from deep dives and data analysis, provide data-driven strategic recommendations that represent projects/programs from relevant business, product, and technical perspectives to cross-functional stakeholders at a variety of levels.
Establish and/or drive program vision and objectives; ensure program objectives are met or exceeded; present program vision and gain buy-in from executive sponsors and cross-functional stakeholders.
Develop and/or drive the development of documentation that defines solution scope, solution design, task-level deliverables, milestones, and management processes to ensure stakeholder accountability.
Drive risk identification and cross-functional risk assessment activities as well as monitoring risk and recording its evolution and influence on project/program objectives.
Drive project work by managing expectations and maintaining relationships with stakeholders to build rapport and credibility, plan, create, deliver content, and provide input to help stakeholders achieve project goals.
SKILLS/EXPERIENCE/EDUCATION:
Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders.
Ability to partner with and influence clients, partners, and/or service providers. This includes setting service level agreements (SLAs) and taking a consultative and data-driven approach.
Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.
Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.
Knowledge of principles and methods for education document design, instructions and guides to facilitate learning, and the measurement of learning effects in subject matter domains, including the ability to apply educational or training methods to help others learn subject matter knowledge.
Knowledge of the changing landscape of the industry, product areas, other key players, and/or markets including technology trends and issues that affect the operations of one???s business and organization.
Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings.
Ability to build and maintain a professional network internally and externally and identify opportunities for collaboration.
Ability to identify opportunities and/or deal with potential and/or existing customers/partners, including the ability to propose strategies or solutions, and the skills of recognizing business needs, communicating, collaborating, and nurturing opportunities with others.
Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance.
Knowledge of resource allocation/budgeting procedures and budget management strategies.
Ability to anticipate, assess, and manage risk (e.g., operational, product, team health) by identifying or developing strategies to mitigate the risk or the negative effect of the risk.
Ability to interact confidently, clearly and respectfully with others, especially senior leaders of the organization, to present/defend/clarify concerns or issues regarding an existing project, program or solution. This includes the ability to effectively address difficult questions, handle pushback from a high-level audience, and maintain a professional demeanor while engaging in difficult or sometimes high-pressure situations.
Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy-in.
