A global company based in Limerick is seeking a Client Services Specialist to join their finance team on an initial 12-month contract, with the potential for extension. This role focuses on delivering exceptional service, handling investor queries, and supporting team performance. This role is a great opportunity to work in a fast-paced multinational environment with excellent flexibility.
Key Responsibilities:
- Respond to investor queries via phone and email, ensuring SLAs are met.
- Support Team Leaders with call monitoring and mailbox management.
- Mentor and coach new team members, acting as a point of reference.
- Review and improve processes to enhance service quality.
- Verify phone trade data and ensure accurate documentation.
- Prepare and distribute team statistics and reports.
What You'll Need:
- Experience in phone-based customer service within a contact center.
- Excellent Excel and Word skills with attention to detail.
- Proven ability to multitask, meet deadlines, and work independently.
- Strong communication, analytical, and interpersonal skills.
This is a fantastic opportunity for someone with a background in contact center operations to take on a senior, impactful role.
Apply now to join a team that values excellence and collaboration!
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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