Sales Representative - Hardware Store
Location
Newcastle West
Job Type
Full-time (flexibility required, including Saturdays)
Job Purpose
The Sales Representative will play a key role in delivering excellent customer service, driving sales, and providing knowledgeable advice on hardware products to trade and retail customers. This role requires a hands-on, customer-focused individual with a strong understanding of hardware, DIY, or building materials.
Key Responsibilities
- Provide friendly, professional, and knowledgeable service to customers in-store
- Advise customers on suitable products, tools, and materials for their projects
- Actively promote products and upsell where appropriate
- Process sales transactions accurately using the till/EPOS system
- Maintain strong relationships with repeat and trade customers
- Ensure shelves and displays are fully stocked, tidy, and well presented
- Receive, check, and merchandise stock deliveries
- Handle customer queries, returns, and complaints in a professional manner
- Assist in maintaining health & safety standards across the store
- Work collaboratively with the wider team to achieve sales targets
Key Requirements
Essential
- Previous experience in retail sales or customer-facing roles
- Strong communication and interpersonal skills
- Good knowledge of hardware, DIY, building materials, or related products
- Customer-focused with a positive, can-do attitude
- Ability to work well as part of a team and on own initiative
- Good attention to detail and organisational skills
- Flexibility to work Saturdays
Desirable
- Experience in a hardware, builders' providers, or agricultural store
- Trade background or knowledge of construction, plumbing, electrical, or gardening products
- Experience dealing with trade customers
