Warehouse Manager - Webstore

    LimerickPermanentCompetitive
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    2 weeks ago
    JN -012025-1975493

    Warehouse Manager - Webstore

    Limerick Permanent Competitive

    About the job

    My client a leading Irish FMCG company are seeking to hire a Warehouse Manager to spearhead their fast growing webstore across their business.

    This is an exciting role for candidates who have strong warehouse supervisor/manager skills and who also have a keen interest in how the technical aspect of a warehouse and it's store operates.

    This ideal candidate will have strong communiaction skills and will have experience in customer service as well.

    This is a full time permanent role based in Co. Limerick.

    Responsibilities:

    Order Fulfillment

    • Oversee the daily operations of order picking, packing, and dispatching to ensure timely and accurate delivery.

    Systems Management

    • Maintain the CMS system with up-to-date and accurate information, ensuring accessibility for all users.

    Customer Service

    • Address customer complaints and queries promptly and proactively to maintain high satisfaction levels.

    Returns Management

    • Manage webstore returns efficiently while identifying and implementing process enhancements.

    People Management

    • Lead the webstore warehouse team by assigning tasks to key service areas and ensuring optimal performance.

    Logistics Partner Relations

    • Negotiate competitive rates with logistic partners to guarantee timely collections and efficient delivery packing.

    Skills and Experience

    • Extensive experience in a modern webstore environment with a strong understanding of customer expectations.
    • Hands-on expertise in supervising and managing order selection, preparation, and shipment.
    • Proficient in using and operating INTACT systems and other relevant platforms.
    • Strong customer service background with proven ability to resolve complaints effectively and efficiently.
    • Skilled in managing webstore returns, with a focus on identifying and implementing process improvements.
    • IT proficient with advanced knowledge of Microsoft Office applications.
    • Excellent interpersonal and communication skills, capable of influencing stakeholders at all organizational levels.
    • Demonstrated leadership ability to guide teams and achieve results through collaboration and teamwork.
    • Results-driven with a proven track record of achieving targets and exceeding expectations.
    • Positive, adaptable, and resilient, with a problem-solving mindset and a can-do attitude.
    • Attention to detail with the ability to identify opportunities for continuous improvement in processes and workflows.
    • Commercially minded with the ability to deliver high-quality results within tight deadlines.