Customer Success Manager - IP

Join high-end Legaltech solutions vendor

Roles/Responsibilities

• Provide expert support for enterprise clients and big brands, ensuring their needs are met.
• Assist the sales team by educating clients on services during the later stages of the sales process.
• Develop and maintain strong client relationships, ensuring satisfaction and retention.
• Collaborate with internal and external teams to ensure accurate and up-to-date portfolio records.
• Facilitate software training sessions for both clients and internal teams.
• Monitor and manage docketing and data reconciliation processes.
• Contribute to process improvements and support change management initiatives

Required skills

• Proven experience in a client-facing role with a focus on relationship management.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks in a fast-paced, team-oriented environment.
• Ideally experience in Legal field or Intellectual Property

About our client

Global leading Legaltech firm with strong benefits