Customer Success Manager

New company in Japan as CSM

Roles/Responsibilities

• Master the functionality of an advanced financial data platform to provide expert guidance.
• Facilitate customer onboarding and training to ensure smooth adoption of the platform.
• Collaborate with sales and marketing teams to create engaging demonstrations and proof-of-concept materials.
• Foster strong client relationships by understanding their needs and delivering tailored solutions.
• Monitor customer engagement metrics, proactively supporting retention and minimizing churn.
• Leverage platform capabilities to develop impactful content for campaigns.
• Maintain detailed records of interactions and account insights within CRM tools.

Required skills

• Bachelor's degree in Economics, Finance, Business Management, or a related field, with a strong interest in macroeconomics and data analysis.
• Exceptional analytical abilities combined with excellent interpersonal, written, and verbal communication skills.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint, with a results-driven and self-motivated approach to achieving goals.

About our client

Global leading financial solution platform provider