IT Helpdesk (Contracting)

Our client is seeking an IT Support professional to join their Japan team.

Roles/Responsibilities

• Be the first point of contact for IT issues covering areas like networks, servers, retail applications, and PC.
• Follow troubleshooting manual to resolve issues with end users and escalate incidents to respective department
• Report directly to local head of IT to ensure delivery of IT services and applications to corporate and retail side.
• Perform PC kitting and account setup
• Support IT department projects

Required skills

• 2+ years of experience in IT helpdesk
• Knowledge of retail industry
• Business communication skills in Japanese a must (end users speak only Japanese)

About our client

Our client is a well-known name in the retail and consumer goods domain. Their product stands out by their recognizable designs and attention to product quality that is built to last. Their team in Japan celebrates diversity and an international mindset, and they are seeking to add a new joiner with similar values.