American software solutions company with global presence looking to grow their technical support team for APAC.
Roles/Responsibilities
- Deliver exceptional technical support for software inquiries, effectively addressing customer issues and requests while ensuring a high level of satisfaction within the client base across Asia.
- Utilize strong troubleshooting skills to identify and resolve client issues promptly, managing multiple inquiries simultaneously and providing clear solutions or workarounds.
- Collaborate closely with cross-functional teams, including development and product management, to address and resolve reported issues while participating in client meetings to enhance overall service delivery.
Required skills
- 4-6+ years of experience in a technical support engineer role within the software industry using SQL, Azure, ASP.NET technologies.
- Demonstrates a proactive and self-motivated approach to problem-solving, focused on delivering effective client resolutions and maintaining exceptional service quality.
- Fluent in Japanese, with at least conversational proficiency in English.
Preferred skills
- If you speak Chinese to help support additional clients in APAC, that would be nice(but not mandatory).
- Prior experience working on larger support teams for software company.
Personal Attributes
- Someone who likes working with a great product and have the chance to communicate with APAC clients and communicate and have a strong Global team to rely on for support.
About our client
Join a dynamic and innovative global software solutions company that values creativity and collaboration. With a commitment to sustainability and cutting-edge technology, this organization fosters an inclusive work environment where every team member's voice is heard. You'll have the opportunity to work on impactful projects alongside passionate professionals dedicated to excellence.
