Operations Lead

A leading global travel management company is seeking an Operations Leader in Japan o drive client satisfaction, enhance team efficiency, and support the General Manager in meeting key business objectives.

Roles/Responsibilities

• Manage operations teams, providing guidance to meet targets and service standards.
• Drive efficiency improvements across operations and maintain high productivity.
• Oversee client relationships, handle escalations, and participate in client presentations.
• Collaborate with the General Manager on budget management and strategic initiatives.
• Mentor team leads, support team development, and facilitate team and client meetings.

Required skills

• 3+ years of experience managing a team of at least five people.
• 10+ years in travel operations, with knowledge of GDS and industry systems.
• Strong business understanding, with basic knowledge of financial management.
• A proactive leader focused on continuous improvement and team motivation.
• Fluent in Japanese and English.

About our client

A leading global travel management company is seeking an Operations Leader in Japan o drive client satisfaction, enhance team efficiency, and support the General Manager in meeting key business objectives.