Join a fast-growing digital marketing tech division as a Customer Success Specialist, supporting Japan's top brands. In this client-facing role, you'll help users adopt and maximize advertising and marketing solutions. Collaborate with a global team and gain exposure to cutting-edge platforms in a dynamic, innovative environment.
Key Responsibilities
- Support the onboarding and operational success of marketing and ad solution users
- Identify client challenges and resolve them using logical, structured thinking
- Build and maintain strong client relationships to increase solution value
- Analyze user trends and propose optimization strategies for better outcomes
- Partner with internal teams to drive client growth and long-term retention
Required Skills and Qualifications
Experience:
- Background in advertising or marketing preferred (strong communicators welcome)
- Customer-oriented mindset with proactive problem-solving experience
- Familiarity with data-driven operations and digital platforms
Soft Skills:
- Strong communication skills in Japanese
- Structured, hypothesis-driven problem-solving ability
- Collaborative and self-motivated with attention to client satisfaction
Language Requirements
- Japanese: Fluent
- English: Conversational
Preferred Skills & Qualifications
- Experience supporting SaaS or digital marketing solutions
- Ability to communicate across cultures in a business setting
- Comfortable multitasking in fast-paced, team-oriented environments
About the Company
As Japan's largest internet service company, this organization leads across e-commerce, fintech, mobile, and marketing technologies. With 70+ services and a global user base, the company offers a collaborative, innovation-driven culture where employees contribute to real-world impact and long-term growth.
Why You'll Love Working Here
- Competitive hourly rate and full social insurance coverage
- Work with a diverse, international team of innovators
- Convenient office location with cafeteria and minimal overtime
- Strong focus on training, development, and career progression
- Flat structure, casual dress code, and support for junior talent
Don't Miss Out - Apply Now!
