Join a leading operations and supply chain services company supporting major Japanese manufacturers as a Customer Support Specialist. You will manage order processing, logistics coordination, and customer communication while leading initiatives to improve operational workflows and satisfaction. This role is ideal for professionals with experience in trade administration, logistics coordination, and customer-facing operations who thrive in a dynamic manufacturing environment.
Key Responsibilities
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Manage orders between customers and factories, including shipment instructions and delivery scheduling.
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Coordinate production capacity adjustments based on forecasted orders and internal team discussions.
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Handle returns, complaints, and refunds while monitoring accounts receivable and payable.
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Plan and execute operational improvement initiatives to enhance customer satisfaction.
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Propose, build, and optimize internal business processes and SOP improvements.
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Use operational systems and tools to streamline workflows and boost efficiency.
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Collaborate closely with related departments to ensure seamless customer support and end-to-end order flow.
Required Skills and Qualifications
Experience:
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Minimum 3 years' experience as a logistics point of contact, including trade administration.
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Knowledge of order processing, delivery management, and process improvement.
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Experience using order, shipment, and complaint management systems.
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Proficiency in Outlook and Microsoft Office tools.
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Business-level Japanese and English; Chinese language skills are a plus.
Soft Skills:
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Ability to build long-term customer trust through consistent, reliable support.
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Strong sense of responsibility and commitment to achieving results.
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High communication skills with a collaborative, flexible approach.
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Self-starter mentality with proactive problem-solving capabilities.
Language Requirements:
Preferred Skills & Qualifications
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Experience in sales management support or customer-facing operational roles.
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Understanding of trade or tax law.
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IT solution experience (VB, macros) to improve workflow efficiency.
About the Company
Our client provides operational support and services to major Japanese manufacturers, helping them optimize supply chain performance, streamline operations, and enhance customer satisfaction. With a strong focus on process excellence, the company delivers reliable and efficient solutions across industries while fostering collaboration and continuous improvement.
Why You'll Love Working Here
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Work with a leading company supporting top manufacturers in Japan
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Directly contribute to operational efficiency and customer satisfaction
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Opportunities to collaborate with cross-functional teams and gain global exposure
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Hybrid work options and a modern Yokohama office environment
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Comprehensive benefits and structured training programs for growth
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Stable, long-term employment at an operations-focused industry leader
Don't Miss Out - Apply Now!
