I am delighted to present a unique opportunity to join a household brand name on a 2 year contract basis. Reporting to the Patrons Programme Manager, the Patrons Programme Administrator will be the main point of day to day contact for my client's relationship with a designated portfolio of Patrons, including coordinating regular communications, event planning and general administration and management.
This role will ensure that existing and new customer relations are well maintained, to achieve high customer retention. You will assist the Patrons Programme Manager and the Patrons Programme Corporate Ambassador in optimising the operations of the Programme for a high level of customer experience and satisfaction.
This will be an exciting and varied role, which will your duties involving;
- Manage the key administrative tasks of the programme and assist the Programme Manager in general Programme operations and client service
- Delivering a regularised programme of outreach and informative communications to the Patrons base
- Coordinating and scheduling Invoicing and financial tracking plus liaison with Finance Dept
- Preparing reports and information pieces for clients
- Customer Service: Respond in a timely manner to all clients' correspondence or enquiries.
- Managing experiential benefits and Patrons hospitality events
- Provide clients with Programme Product Briefs (benefits, price and payment methods) through, telephone, e-mail, and online communication tools as needed.
- Follow through on behalf of the clients with the various processing departments within the organisation in respect of commitments, sales agreements, letters of offer, coordinating invoicing and receipts among other documents.
- Manage and track allocations and other specialist benefits accorded to Patrons as part of the Programme.
- Responsible for the management and hosting of bespoke Patrons events. This may include functions in the UK, Europe, US and other markets.
This role will suit candidates with an interest in sport, and experience in client relationship management would be a fantastic added bonus. Please send your updated CV to hear more about this exciting opportunity.
