Customer Advocacy Executive (Financial Services)

4-month Contract - Immediate start! | Dublin City Centre Office (Hybrid) | €18 p/h

Our client, a large multinational financial services firm with offices based in Dublin City Centre, are seeking to add a Customer Advocacy Executive to join their growing team for a 4-month contract, with possibility for extension depending on performance.

The Role:

• Inbound and outbound calls for the servicing of customer loan accounts.
• Maintain system records and update following every customer interaction.
• Liaising with internal departments in relation to the expediting of required information.
• General loan administration (eg; issuing mortgage statements, redemption statements and ad hoc manual lettering as required).
• Work within agreed SLA's.
• Take ownership of complaints received, managing the customer experience to a successful resolution.

Requirements:

• Previous financial services experience is required
• Open to studying QFA exams or have an APA
• Exellent interpersonal & communication skills
• Ability to react and deal with change in a fast-moving environment.
• Good attention to detail, accuracy, and ability to multitask.

If you are available for an immediate start please get in touch to find out more about this great opportunity.