I'm currently hiring on behalf of my client based in Dublin City Centre for a Customer Service Team Lead on a permanent contract working 40 hours across 4 days per week!
This is a fantastic opportunity for an experienced Customer Service Specialist with people management experience.
Location: Dublin City Centre
Working Pattern: 4 day week with 1 weekend every 4 weeks, and 1 week per month spread over 5 days working 9-5.
This is the perfect opportunity for you if you have a passion for providing excellent customer service and driving a team to success!
Key Responsibilities:
- Overseeing the day to day operations and performance of the team
- Preparing and monitoring performance reports and tracking activity
- Problem solving and implementing new changes in order to ensure top performance
- Performing deep dives into business trends and cs metrics
- Continuously evaluating procedures and implementing new processes where needed
- Proactively seeking solutions to upcoming market challenges
- Identifying training needs and actioning in a timely manner
- Delivering monthly team meetings to discuss upcoming plans and team performance
- Performing monthly 1 to 1 meetings with team
- Delegating tasks and offering solutions to enable team to work to the best of their abilities
Requirements:
- Previous experience in customer service is essential with experience leading a team preferential
- Excellent written and verbal communication skills
- Proactive and confident problem solver
- Highly IT literate, with prior experience using a CRM system
- Positive attitude and happy to motivate and lead a team!
- A second language in addition to English would be advantageous - Particularly Czech/Slovak, Hungarian, Bulgarian or German
If you are interested in this great opportunity, then don't hesitate to apply today!
