11 month contract | Hybrid with Dublin office
Job Description Summary:
As a dynamic Iberian Customer Success Manager, you will play a role in engaging effectively with clients. Our client are seeking an individual with robust business acumen and exceptional relationship-building skills. Successful candidates will exhibit a strategic thought process, leveraging data-driven insights to facilitate valuable consultative conversations.
If you are a proactive and strategic thinker with excellent communication skills, we invite you to apply. Your expertise will contribute significantly to fostering successful partnerships with their valued merchants, making a lasting
impact on our customer success initiatives.
Meet the team: Our client's Iberian Customer Success team is a high-performing, agile, and strong (and independent) partner to the Enterprise Sales organization that value teamwork, new ideas, commitment, and an enjoyable workplace.
Your day-to-day
In this role, your daily activities centre in three key focus areas: Grow, Satisfaction and Retain.
You will:
Develop mutual customer success plans with key merchant contacts with merchants to detail growth
opportunities and optimization.
Identify cross- and upsell opportunities and collaborate with the aligned sales teams to drive deal
success.
Drive merchant retention through ongoing relationship management and proactively mitigate merchant
churn risk.
Proactively review merchants' operating environments to deliver merchant education and best-practice
sharing.
Advocate and liaise with internal teams, including product or technical support, to improve merchant
experience.
Address compliance, risk, and regulatory concerns, field incoming reporting and reconciliation
questions, and complete formal analyses on declines and interchange.
What do you need to bring:
Native-level Spanish and excellent business English. Portugues is a plus
Solid customer success or account servicing experience with complex, enterprise solutions (ideally
payments, fintech or e-commerce) catering to Fortune 1000 companies
Proven track record of successfully managing multiple business customers, developing opportunities,
and meeting new business targets.
Strong communication skills and commercial awareness.
Strong working knowledge of external systems, PC-based internet, and software applications (Internet
Browsers, Microsoft Office - Outlook, Word, Excel, PowerPoint).
Travelling to your customers to deliver business reviews and increase relationships is key to a
successful business partnership.
Preferred Qualifications:
Ability to work well in a matrix environment, including experience in collaborating across multiple
internal departments and levels within an organization.
Several years of proven and strong inbound and outbound sales experience within a fast-paced target-
oriented environment, preferred (but not necessary).
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
