This is a 6-month high-impact program focused on recalibrating our operating model. Key initiatives include:
- Salesforce Implementation: Integrating Salesforce across key business functions.
- Technology Upgrades: Implementing cutting-edge technologies such as chatbots, automation, and voice-activated payment solutions.
- Sales Process Streamlining: Optimising sales processes for efficiency and effectiveness.
- Role Redesign: Designing new roles and responsibilities to support the evolving operating model.
Focus:
The primary focus of this role is Operating Model Design. This encompasses:
- Defining Terminology: Establishing clear and consistent terminology across the organisation.
- Developing Role Profiles: Creating detailed role descriptions, including responsibilities, required skills, and performance expectations.
- Level of Detail: Ensuring the operating model is designed with the appropriate level of detail for effective implementation.
Leveraging Existing Experience:
- Financial Services Expertise: The ideal candidate will possess significant experience in financial services with a retail focus.
- Contact Center Specifics: A deep understanding of contact center operations and best practices is essential.
Considerations:
- Quality of Outputs: The highest quality deliverables and artefacts are paramount for the success of this program.
Key Responsibilities:
- Lead the design and development of the new operating model.
- Define key performance indicators (KPIs) and metrics to measure the effectiveness of the new model.
- Develop and document detailed role profiles for all positions within the new operating model.
- Collaborate with technology teams to ensure seamless integration of new technologies.
- Develop training materials and conduct training sessions for employees on the new operating model.
- Monitor and evaluate the performance of the new operating model and make necessary adjustments.
- Ensure adherence to project timelines and budgets.
- Communicate effectively with stakeholders at all levels.
- Contribute to the development of best practices for operating model design.
Required Skills:
- Proven experience in operating model design and implementation.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Strong project management and organisational skills.
- Proficiency in Microsoft Office Suite and other relevant software.
Preferred Qualifications:
- Relevant industry certifications (e.g., Lean Six Sigma, Project Management Professional).
- Experience with Salesforce implementation.
- Experience with contact center operations.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
