Service Desk Administrator

Morgan McKinley has partnered with an Transport Infrastructure client that is looking to hire a Service Desk Administrator to join their systems team.

In this role, you will monitor helpdesk tickets, provide first-line IT support, and escalate issues when necessary to ensure smooth IT operations. You'll work closely with internal teams and third-party vendors to maintain system efficiency.

Key Responsibilities:
✔ Monitor and manage IT helpdesk tickets.
✔ Provide first-line technical support.
✔ Escalate and assign unresolved queries.
✔ Maintain system documentation and daily checks.

Requirements:
✔ Degree in Computer Science or related field.
✔ 2+ years of helpdesk/IT operations experience.
✔ Knowledge of networking, Windows OS, and Office 365.
✔ Experience with ITIL frameworks is a plus.

If the above matches you, please apply or reach out directly.