11 month contract | Hybrid, 3 days in Dublin | Fluent Turkish essential
Our client's team works on safeguarding millions of users by addressing harmful content, malicious behaviors, and potential risks. With cutting-edge technology and cross-functional collaboration, the organization plays a key role in creating a secure and positive environment for the global community. The role provides an opportunity to make a meaningful impact by promoting integrity and building trust across platforms.
As a team member, you'll be involved in responding to real-time crises and proactively assessing emerging risks. This includes conducting risk investigations and exploring ways to improve strategies for supporting communities. You will collaborate with various teams to implement tailored plans to mitigate risks across platforms, policies, and regions, ensuring the continued safety of global users.
Responsibilities:
- Act as an expert in interpreting and enforcing platform terms of service, including Community Standards, Commerce Policies, and Product-specific guidelines.
- Investigate and resolve emerging risks across the platform, such as abusive content, offensive language, and other objectionable material in both organic content and advertisements.
- Analyze data from escalations and content reviews to improve the escalation process, policies, and operational insights.
- Demonstrate effective and timely collaboration with internal stakeholders, including Public Policy, Legal, Sales, Product, and Engineering teams.
- Adapt to changing requirements, prioritize escalation requests, and effectively manage competing deadlines.
- Work closely with vendor teams to ensure KPIs are met and collaborate to improve processes, tools, and scalability.
Minimum Qualifications:
- Fluent in Turkish
- 5+ years of experience in Trust & Safety, Online Operations, or similar roles in the tech industry
- Strategic thinking with a proven track record of enhancing customer experience and continuous improvement
- Strong communication skills with the ability to influence stakeholders across different functions
- Experience working with graphic content and a solid understanding of platform standards
- Ability to make sound judgments under tight deadlines and competing priorities
- Proficiency in analytical tools (e.g., Excel, SQL) for reporting and operational decision-making
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
