Customer Support Associate

A global fintech payment company is seeking a Customer Support Associate to provide exceptional service and enhance the payment experience of B2C customers in a dynamic, fast-paced environment.

Roles/Responsibilities

• Respond to customer inquiries via phone, chat, and email with professionalism and efficiency.
• Assist with booking completions and proactively address payment-related issues.
• Gather and escalate user feedback to improve processes and services.
• Support daily operations and ensure a smooth payment experience for users.
• Contribute to new projects and initiatives aimed at enhancing customer satisfaction.

Required skills

• Strong problem-solving skills and customer-focused mindset.
• Ability to multitask in a fast-paced environment with flexible scheduling.
• Experience with CRM tools is a plus.
• Positive, empathetic, and detail-oriented approach to customer service.
• Fluency in Japanese and English with excellent communication skills.

About our client

A global fintech payments company offering seamless solutions across various industries.