Join a leading global e-commerce company to help reshape Japan's large-item logistics network. As an Operations Manager, you'll work with regional delivery partners and internal teams to improve delivery standards, safety, and customer experience. This role combines strategic impact, hands-on coordination, and the opportunity to scale tech-driven logistics across Japan.
Key Responsibilities
・Build and maintain strong relationships with new delivery partners
・Monitor and manage operational metrics at delivery sites
・Support partners in meeting contractual delivery quality targets
・Implement safety and driver well-being initiatives
・Coordinate site teams to meet operational KPIs
・Ensure compliance with regulations and SOPs
・Drive improvements aligned with mid-to-long-term CX goals
Required Skills and Qualifications
Experience:
・Minimum 1 year of professional work experience ・Experience working in a diverse, collaborative team
Education:
・Bachelor's degree required
Technical Skills:
・Intermediate-level Excel skills (pivot tables, lookups, etc.)
Soft Skills:
・Strong interpersonal skills with a customer-first mindset
Language Requirements
Japanese: Native level English: Intermediate to Business level
Preferred Skills & Qualifications
・Excited to work in a multicultural environment
・Interest in logistics, operations, or supply chain leadership
About the Company
This role is with a globally recognized e-commerce leader that continues to set the standard in last-mile logistics. Known for its innovative technology and customer-first approach, the company is now focused on transforming Japan's delivery network for large items like furniture and appliances-combining local partnerships with scalable, tech-driven solutions.
Why You'll Love Working Here
・Competitive salary with social insurance and commuting support
・Remote work and flexible scheduling options available
・Join a mission to improve delivery standards across Japan
・Collaborative, international work culture
・Access to training, company cafeteria, and structured career paths
Don't Miss Out - Apply Now!
