Lead a dynamic APAC IT team focused on delivering systems support solutions that enhance business-critical applications for the Japan market.
Roles/Responsibilities
- Lead and mentor the IT team by providing technical guidance and support, reviewing procurement specifications, and addressing operational issues in Japan.
- Collaborate with management to design current and future global support processes, integrating input from local business departments and regional IT teams.
- Oversee the implementation of system enhancements, manage daily operations, and troubleshoot existing systems.
- Gather requirements and support the configuration of store POS systems and back-office systems
- Provide technical support, user training, and implement customized Windows PC systems while managing IT infrastructure and network.
- Collaborate closely with the Shared Service Center IT in Hong Kong and headquarters' IT teams to support various systems, including Store POS and data warehouse systems.
Required skills
- Possess several years of professional experience in application management or operations, with strong knowledge in SAP application consulting or development.
- Demonstrated leadership experience and a solid understanding of Windows or UNIX operating systems, including client-server architecture and IT network infrastructure concepts.
- POS background
- Experience collaborating with business users and IT teams to implement system solutions.
- Project management experience.
- Over 5 years of progressively responsible IT experience, showcasing strong customer service skills and being a reliable team player.
- Fluency in Japanese and business level English.
Preferred skills
- A strong understanding and eagerness to explore cross-functional issues.
- Problem-solving complexity may vary from low to high, with support from peers and management available as needed.
- Experience with merchandising systems and/or warehouse management systems.
- Internal project management experience.
- Preferred experience in merchandising systems and warehouse management system development or support.
About our client
Morgan McKinley is partnering with a leading global fashion brand, renowned for its luxury apparel and accessories, focusing on innovative design and high-quality craftsmanship. As an IT Manager, a qualified candidate can drive systems support for critical business applications in the Japan market, enhancing operational efficiency and strategic initiatives through tailored technology solutions. The role emphasizes collaboration with regional IT teams and a commitment to understanding diverse business needs. This position offers an opportunity to influence the IT landscape within a dynamic organization and contribute to its ongoing success.
