A leading global technology-driven company is seeking a Senior IT Support Engineer to manage and optimize MacOS and Windows systems. In this role, you will provide technical support, device management, and software administration, ensuring seamless IT operations in a dynamic, international environment. You will collaborate with cross-functional teams to improve workflows and enhance user experience while working with cutting-edge digital solutions.
Key Responsibilities
- Configure, maintain, and troubleshoot desktops, laptops, and mobile devices across Apple/macOS and PC/Windows environments.
- Monitor and manage software updates and patches across all company systems to ensure security and stability.
- Provide IT support via multiple channels (Teams, phone, email, in-person) for end-users.
- Maintain and enhance knowledge management repositories, streamlining internal workflows and compliance.
- Support transformative IT projects, contributing to innovation in system operations and infrastructure.
Required Skills and Qualifications
Experience:
- Over 5 years in IT support roles (minimum 3 years required).
Technical Skills:
- Proficiency in macOS and Windows operating systems.
- Hands-on experience with device management, software patching, and user support.
- Familiarity with Jamf, InTune, Active Directory, and other software management tools.
- Understanding of common security applications and IT infrastructure.
Soft Skills:
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and relationship-building skills.
- Ability to take ownership of responsibilities and adapt to changing environments.
Language Requirements
- Japanese: Fluent (required for internal support and documentation).
- English: Business-level proficiency (for global collaboration).
Preferred Skills & Qualifications
- ITIL certification is a plus.
- Experience with Azure DevOps and GitHub.
- Strong interest in business technology, professional services, and auditing.
About the Company
This innovative organization serves as a central hub for digital strategy, integrating professional services expertise with cutting-edge technology. Established in Japan in 2019, with a long-standing global presence, the company specializes in cloud computing, AI, blockchain, IoT, data science, and cybersecurity. They foster a collaborative and flexible work environment, encouraging innovation and the development of advanced digital solutions.
Why You'll Love Working Here
- Competitive salary and benefits package.
- Work in a tech-forward global company with cutting-edge tools.
- Autonomy and flexibility in an innovative workplace.
- Opportunity to work on transformative IT projects.
- Join a team of specialists driving digital transformation.
Don't Miss Out - Apply Now!
