Customer Service Advisor

Are you looking for a new opportunity?

A leading company in Shannon are looking for people to join their growing team. This is a customer service position with full study support for the APA Qualification.

Duties:

- Responsible for putting payment plans in place.

- Handling a portfolio of customers.

- Providing a high level of customer service at all times.

- Deal with customer queries and complaints.

- Escalate severe queries to management.

- Deal with queries in a timely fashion.

- Correspond with customers via telephone, letter and email.

Skills and Experience:

- 1-2 years experience in customer service

- Call center experience- desirable

- Graduates- desirable

- Ability to work to targets and deadlines

- Native level English required

- Negotiation skills

- I.T Knowledge

Benefits:

- Bonus available.

- Pension from Day one.

- Healthcare from Day One.

- Full study support for APA.

- 20 days holidays plus 3 company days.

- Free parking on site.

- Weekends off.

- Hybrid working available.