Job Summary
The Retail Assistant Manager supports the Store Manager in overseeing all aspects of store operations to ensure a high standard of customer service, maximize profitability, and maintain efficient day-to-day operations. This role combines managerial responsibilities, customer service, and a hands-on approach to driving store performance. The ideal candidate is a motivated leader with excellent communication skills, a strong customer focus, and the ability to work in a fast-paced retail environment.
Key Responsibilities
1. Operational Management
- Assist the Store Manager in all aspects of store operations, including inventory control, loss prevention, and quality assurance.
- Ensure store cleanliness, safety, and compliance with company policies and procedures.
- Conduct daily store opening and closing activities, including cash handling, deposits, and securing the premises.
- Monitor sales goals, analyze performance, and assist with implementing strategies to achieve targets.
2. Sales and Customer Service
- Deliver excellent customer service and foster a customer-focused environment by addressing customer inquiries and resolving complaints.
- Support in driving sales through effective merchandising, upselling, and product knowledge.
- Lead by example in creating a positive and engaging experience for customers.
- Implement store promotions and provide accurate product information to customers.
3. Team Leadership
- Assist in recruiting, training, and developing store staff in alignment with company standards and goals.
- Supervise, motivate, and support staff to meet individual and team performance goals.
- Provide coaching and constructive feedback to ensure high levels of staff engagement and morale.
- Schedule staff to optimize coverage and balance workloads during peak hours and busy periods.
4. Inventory and Merchandising
- Maintain appropriate inventory levels by performing stock checks, organizing deliveries, and ensuring product availability.
- Assist in visual merchandising to enhance product appeal and meet store presentation standards.
- Oversee accurate inventory records and minimize losses through effective control measures.
5. Reporting and Analysis
- Monitor sales data, labor costs, and other key metrics; generate reports as needed for management.
- Support the Store Manager in analyzing sales performance and identifying opportunities for improvement.
- Actively contribute ideas and insights to drive store performance and enhance operational efficiencies.
Requirements
- Experience: Minimum of 2-3 years of experience in a retail environment, with at least 1 year in a supervisory or assistant management role.
- Education: High school diploma or equivalent (Bachelor's degree in business, retail management, or a related field preferred).
- Skills:
- Strong customer service and communication skills.
- Leadership skills with the ability to inspire and motivate a team.
- Proficiency in retail software, POS systems, and Microsoft Office Suite.
- Strong organizational, problem-solving, and multitasking abilities.
- Knowledge of retail operations, visual merchandising, and inventory management.
Key Competencies
- Customer-Centric Mindset: Dedicated to providing a high-quality customer experience.
- Leadership Abilities: Ability to lead, guide, and mentor team members to achieve success.
- Adaptability: Comfortable with a fast-paced, changing retail environment.
- Problem Solving: Skilled in identifying and resolving operational issues efficiently.
- Communication: Clear and effective communication with customers, staff, and management.
Benefits
- Competitive salary and performance-based bonuses.
- Employee discount on store merchandise.
- Health, dental, and vision insurance options.
- Paid time off and flexible scheduling.
- Career development and growth opportunities within the company.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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