Are you an experienced logistics professional looking for a new challenge within a progressive organisation here in Ireland? If so, then this role could just the opportunity you have been looking for.
As Control Tower Operations Manager you will be joining a leading global logistics player who specialise in air, ocean and road freight. The ideal candidate for this role will ideally have strong air freight experience and a customer service background as well. The successful candidate will lead a team of 10 employees so a strong people management background is highly desireable.
This is a full time permanent position.
Key Responsibilities:
- Serves as the primary liaison between operations and clients for assigned accounts, ensuring client processes and procedural requirements are implemented effectively.
- Builds, manages, and nurtures relationships at the local level, both internally and externally.
- Ensures shipments are handled according to established procedures, ISO compliance standards, and specific client requirements.
- Maximizes profitability by delivering exceptional service, maintaining clear communication, and promptly addressing pending matters.
- Acts as the main point of contact and escalation for client concerns.
- Collaborates with the global account management team to ensure consistent service across the network.
- Verifies the accuracy and timely distribution of reports.
- Develops solutions for client needs in coordination with the global account management network and operations team to drive continuous improvement.
- Participates in and oversees quoting processes and RFQs.
- Works closely with Implementation Managers and Operations teams on new business integration.
- Manages the Root Cause and Corrective Action (RCCA) process with clients.
- Conducts regular reviews, including weekly, monthly, and quarterly sessions.
- Performs additional duties as assigned.
Key Requirements:
- Proficiency in Microsoft Office, internet, web based and job specific software applications.
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
- The ability to work in a fast-paced environment.
- Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization
- Minimum five years industry or related experience required
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
