Join a fast-growing fintech startup as a Client Success Manager in Tokyo, where you'll bridge client engagement and data analytics. This hybrid role offers the opportunity to lead onboarding strategies, manage enterprise relationships, and work cross-functionally to enhance financial platform performance. It's a dynamic position combining relationship-building with impactful financial insights.
Key Responsibilities
- Lead the client support team and design onboarding frameworks for new users
- Build strong relationships with major financial institutions to drive platform adoption
- Partner with the development team to solve complex data-related issues
- Deliver tailored training sessions to maximize client satisfaction and engagement
- Contribute to strategic planning as part of the leadership team
- Identify and implement process improvements to boost operational efficiency
Required Skills and Qualifications
Experience:
- 5-7 years in client success, financial operations, or investment-related roles
- Proven experience in financial data analysis, such as fund accounting or investment reporting
- Hands-on ability with Excel and financial data tools
- Track record in managing B2B client relationships, ideally in financial services or SaaS
Soft Skills:
- Strong communicator with an analytical mindset
- Ability to manage multiple priorities and lead cross-functional initiatives
- Strategic thinker with a client-first approach
Language Requirements
- Japanese: Native level
- English: Conversational level or above
Preferred Skills & Qualifications
- Background in fintech, SaaS, or investment platforms
- Familiarity with startup culture or high-growth environments
- Bachelor's degree in Finance, Economics, or related field
About the Company
This Tokyo-based fintech startup is on a mission to transform the asset management industry through AI-powered solutions. Backed by experienced professionals and cutting-edge technology, the company offers a collaborative, forward-thinking environment for professionals seeking to shape the future of financial services.
Why You'll Love Working Here
- Flexible and hybrid work environment
- Strong career path toward senior leadership opportunities
- Collaborative and experienced team with tech-driven focus
- High visibility in a fast-scaling fintech business
- Hands-on involvement in strategic and operational growth
Don't Miss Out - Apply Now!
