Join a rapidly growing hospitality tech startup and play a key role in driving client success, product adoption, and long-term engagement. As a Customer Success Manager, you will work closely with hotel clients to ensure they maximize the benefits of AI-powered solutions, enhance their operational efficiency, and achieve their business goals. This role offers the opportunity to shape the future of hospitality technology while working in a dynamic and innovative environment.
Key Responsibilities
- Build and maintain strong relationships with hotel clients, ensuring successful AI solution implementation.
- Guide customers through the onboarding process, ensuring seamless adoption of the platform.
- Analyze customer data to identify trends, optimize solution performance, and provide strategic recommendations.
- Proactively address customer concerns, mitigate churn risk, and ensure high client satisfaction.
- Identify upselling and cross-selling opportunities within existing accounts to drive revenue growth.
- Serve as the voice of the customer, collaborating with product and business development teams to enhance solutions.
- Travel within Japan to meet clients, provide training, and attend industry events.
Required Skills and Qualifications
- Experience:
- Proven experience in customer success, account management, or hospitality operations.
- Preferably in hotel technology, SaaS, or related industries.
- Ability to analyze and leverage customer data to drive engagement and business outcomes.
- Language Requirements:
- Japanese: Native level (essential for client communication and success management).
- English: Business level (for internal collaboration and international projects).
- Soft Skills:
- Strong communication skills and the ability to build trust and rapport with clients.
- Experience collaborating with sales, product, and marketing teams to improve customer retention.
About the Company
Our client is a fast-growing hospitality tech startup that is transforming the industry with AI-powered solutions. Their technology helps hotels enhance operational efficiency, optimize guest experiences, and drive digital transformation. With a strong commitment to innovation and customer success, they are leading the next generation of hospitality solutions.
Why You'll Love Working Here
- Be part of a disruptive technology company shaping the future of hospitality.
- Work in a fast-growing, innovative, and agile environment with career advancement opportunities.
- Take ownership of your role and drive market expansion with autonomy.
- Collaborate with a passionate, forward-thinking team working on next-generation solutions.
- Enjoy competitive compensation, full remote work flexibility, and a results-driven work culture.
- Flexible work arrangement with the option to be based in either Tokyo or Kansai area.
Don't Miss Out - Apply Now!
