Customer Support

A global fintech payments firm is looking for a Customer Support Specialist to assist users with their inquiries and enhance their payment experience.

Roles/Responsibilities

• Respond to customer inquiries through phone, chat, and email with professionalism and empathy.
• Deliver efficient and personalized solutions to resolve user challenges.
• Proactively engage with users to ensure successful transactions and address potential issues.
• Gather user feedback to identify trends and contribute to service improvements.
• Collaborate with internal teams to streamline processes and optimize the user experience.

Required skills

• Native-level Japanese proficiency with business-level English communication skills.
• Excellent interpersonal and problem-solving abilities, particularly in resolving customer issues.
• Ability to multitask and remain effective under pressure.
• Flexibility to work in shifts, including weekends and holidays.
• Familiarity with customer service tools and systems is a plus.

About our client

A global fintech payments company offering seamless solutions across various industries.