This is a unique opportunity to work with cutting-edge technology, solve complex problems, and contribute to global industries. You'll collaborate with talented peers, benefit from a strong brand, and enjoy career growth in a supportive and innovative environment.
Roles/Responsibilities
- Provide timely and effective technical support to customers via various channels, including email, phone, and chat.
- Diagnose and troubleshoot technical issues related to our SaaS platform, including software installations, integrations, data imports/exports, and performance issues.
- Reproduce and document technical issues, escalating critical issues to the development team when necessary.
- Proactively monitor system performance and identify potential issues.
- Create and maintain comprehensive knowledge base articles and FAQs to assist customers.
- Conduct training sessions and webinars for customers on product features and best practices.
- Build strong relationships with customers and foster customer loyalty.
- Collaborate effectively with other teams, including engineering, product, and sales.
- Stay current on the latest product releases, features, and best practices.
Required skills
- 2+ years of experience in a technical support or customer service role for Manufacturing, Oil and Gas or Power Plant industries.
- Strong understanding of software troubleshooting methodologies.
- Experience with [List relevant technologies, e.g., cloud platforms (AWS, Azure, GCP), databases (SQL, NoSQL), APIs, networking protocols].
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong customer service orientation with a focus on customer satisfaction.
- Bachelor's degree in Computer Science or a related field preferred.
About our client
A global leader in engineering and industrial software solutions with renowned products in the industry.
Talented team with professionals coming from SAP, Dassault, Microsoft, Tokyo Daigaku, etc.
Strong healthy culture that values work-life balance and flexibility.
