Customer Success Manager

Customer Success Manager Opportunity at a Global Supply Chain Solutions Company

Roles/Responsibilities

• Build and maintain strong relationships with key decision-makers to ensure the successful adoption and ongoing value of supply chain solutions.
• Collaborate closely with clients to identify their business goals and align solutions to meet their needs.
• Act as the primary point of contact, ensuring customer satisfaction, retention, and renewal.
• Partner with internal teams to deliver customized presentations, training, and support to enhance customer success.

Required skills

• Proven experience in customer success, account management, or a related role, preferably in supply chain or enterprise software.
• Strong ability to manage client relationships and ensure customer satisfaction.
• Excellent problem-solving and communication skills to manage complex customer requirements effectively.

Preferred skills

• Business-level fluency in both English and Japanese.

About our client

This company is a global leader in supply chain and enterprise solutions, empowering businesses to optimize their operations and drive efficiency. Renowned for innovation and cutting-edge technology, they offer a dynamic, international workplace with excellent opportunities for career growth and development.