A global travel technology company is seeking a Service Manager to lead customer service operations, ensuring excellence in service delivery, quality assurance, and team performance in Japan.
Roles/Responsibilities
- Oversee customer service operations, achieving key performance targets and maintaining service quality.
- Lead and manage a team, optimizing schedules and onsite management to meet business needs.
- Collaborate on system integration and implementation, training teams on new procedures and monitoring performance.
- Analyze performance data, identify gaps, and develop actionable solutions to enhance service delivery.
- Act as a liaison between operations and business teams, ensuring alignment with corporate client priorities.
Required skills
- Native-level proficiency in Japanese and business-level English for cross-functional communication.
- 3+ years of experience in customer service operations management, preferably within the travel industry.
- Strong leadership and team management skills, with excellent communication and coordination abilities.
- Familiarity with service operations systems, quality control, and workforce management.
- Adaptable, detail-oriented, and capable of thriving in a fast-paced, dynamic environment.
About our client
A fast-growing international travel technology platform offering innovative solutions to businesses and travelers worldwide.
