This company has experienced significant growth during recent years, attracting top industry talent who are making a notable impact and positioning the company as the place to be right now.
Roles/Responsibilities
- Proactively engage with assigned customer accounts to understand their business needs and challenges.
- Conduct regular health checks and reviews to assess customer satisfaction and identify areas for improvement.
- Provide technical guidance and support on all aspects of our SCM platform, including implementation, integration, and ongoing usage.
- Troubleshoot complex technical issues, collaborating with internal teams (e.g., Engineering, Product, Support) to identify and resolve problems effectively.
- Act as a liaison between customers and internal teams, ensuring clear communication and timely resolution of issues.
- Identify and communicate customer feedback to the product and engineering teams to influence product roadmap and enhancements.
- Conduct training sessions and workshops for customers on advanced platform features and best practices.
- Develop and maintain strong relationships with key stakeholders within customer organizations, including IT, operations, and business leaders.
- Ensure customer success and drive customer adoption of our SCM platform.
- Monitor industry trends and competitive landscape to identify opportunities for customer improvement.
Required skills
- 5+ years of experience in a Technical Account Manager, Customer Success, or similar role within the SaaS industry.
- Proven experience supporting enterprise-level customers with complex software solutions.
- Strong understanding of supply chain management principles and best practices.
- Deep technical expertise in relevant technologies, such as cloud computing (AWS, Azure, GCP), databases, APIs, and integrations.
- Excellent analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
- Ability to effectively communicate technical information to both technical and non-technical audiences.
- Bachelor's degree in Computer Science, Engineering, or a related field preferred.
About our client
Top Global AI-driven SCM provider, excelling in demand forecasting, inventory optimization, and logistics, with a competitive edge in AI automation boosting its global reach and innovation.
Talented 70+ people team with professionals coming from Salesforce, Dassault Systemes, Google, etc.
Opportunity to grow in a multicultural environment with a strong connection between Japan, APAC and US.
